It’s the super-awesome kit club!
Do you love crocheting? And would you love to have a surprise project show up in your mailbox? Then this is the club for you!
What is the Kit Club?
When you sign up for the FreshStitches kit club, you’ll receive an exciting, exclusive kit every other month for as long as you’re enrolled. There may even be an exclusive pattern designed just for the club!
Each kit will include:
- A FreshStitches pattern for an adorable animal
- Yarn and eyes necessary to complete the project
- A special something (keep reading!)
- A note from Stacey about the inspiration & specialties for the month’s kit
Are you excited yet? Curious about that special something?
The special something could be anything! It could be a little treat to make your crocheting more enjoyable. Or, it could be a crucial component of the new technique you’ll be learning (such as a supply or tool). Or, it might just be fun! All I can tell you for sure is that you’re going to love it!
Your club package will ship out by the 3rd week of alternating months (please see the below schedule for more details).
How does it work?
It’s easy! Just click the subscription button (below) during an enrollment period, and you’re in! Here’s the schedule!
There are a limited number of spots in each enrollment period. You’ll want to sign up as soon as you can to make sure you get a spot! Once you’re enrolled, you’re in until you unsubscribe!
Each super-fabulous kit is $16 (no more than a standard kit!), plus shipping. The website calculates exact shipping prices depending on your region. Here are approximate shipping prices, subject to change:
Your kit package will include an exclusive webpage and password… only available to those in the club! When your package arrives, go check out the webpage!
Sign up now!
When you sign up, your credit card will be authorized, but not charged. Your first payment will be billed on the date listed below (the 15th of the month). Please read the FAQ (below) for more information about billing.
Did you sign up in 2013-2014?
If you signed up before 2015, then you signed up using your PayPal account. Your payments occur on the anniversary of your signup date. See the payment/shipping schedule below:
Your payments work a bit differently than for new signups. When reading the FAQ, please look at the answers tagged [PayPal] for the response that’s right for you!
If you’d rather pay by credit card (and be part of the new system), you can cancel your old subscription and sign up in the new system. However, it will be up to you to check your payment schedule and make sure you’re canceling at the right time to not receive a duplicate shipment.
Frequently Asked Questions
Here, I’m answering some frequently asked questions about the Kit Club! Please check to see if a question you have is answered!
Why can’t I sign up right now? There are limited sign-up windows available for the Kit Club (click here for my video where I explain why!). Be sure to come back when the club opens to grab your spot!
About whether the club is right for you:
I still consider myself a ‘beginner’… will these kits be too hard? No way! If you’ve crocheted one or two amigurumi before, then you have all of the skills you need for the Kit Club. The tutorials/new techniques will not assume any advanced knowledge. However, you should be prepared for learning something new!
I already own a lot of your patterns… will I get duplicates? The patterns in the Kit Club will sometimes be existing FreshStitches patterns, so if you’re a hard-core fan, there’s a possibility that you may already own the pattern. However, the modifications/adjustments that you will receive to the pattern are exclusive to the club for the 6-month time period, and I don’t think anyone will feel like they ‘just got an old pattern’. The patterns in the club are not limited to patterns currently available as kits.
Does the club contain any religious or holiday patterns? We have members from all over the world who celebrate a variety of cultural and religious traditions. Therefore, I am not including any specific holiday-related themes in the club (so, no turkeys, Santas or Easter eggs). However, I often include patterns/goodies that are seasonally related (for example, a previous club shipment contained a snowflake button).
I’m allergic to wool. Can I join the club? Most of the yarns in this club are 100% wool. While I may use other types of yarn, I can not guarantee that a shipment will be wool-free, and I cannot make substitutions (due to how I purchase my yarn supplies). Unfortunately, the Club won’t work out for those with wool allergies.
I signed up too late for the last shipment. Can I buy the kit? There is a 6-month exclusivity period on Kit Club kits and patterns that are exclusive to the Club. Popular kits may be available for purchase after the exclusivity period ends… but the safest way to ensure you get in on the awesomeness is to sign up for the club!
About what to do once you’ve received your kit:
I’ve gotten my kit, but the yarn doesn’t match the pattern (or there is extra stuff). What’s going on? The printed pattern is just a jumping off point… the real instructions for the kit are on the special kit webpage! Go to the website that’s included in the kit and use the password provided!
The password isn’t working/I can’t access the special website. Be sure you’ve entered the website and password correctly. Every kit club website is in the format: www.freshstitches.com/kitclub[number]. When entering the password, be sure you don’t accidentally have the caps lock on or mistype. The password is case-sensitive.
If you’re still having trouble, try accessing the webpage on a desktop computer. I’m not sure why, but some folks have been reporting trouble on a phone/tablet.
I’ve run out of yarn. What do I do? Every kit includes at least 10% extra yarn than what you need. In order to not run out of yarn, it’s really important to get the gauge that is included in the gauge insert AND listed on the special Kit Club website. If you crochet looser than gauge, you will use more yarn and run out.
Unfortunately, the solutions are for you to re-crochet your pieces or make adjustments to the pattern. Much of the yarn that is included in the kits is specially ordered, so I do not usually have more in stock.
How does the automatic billing work?
[PayPal] When you sign up, PayPal will automatically charge you every 2 months, on the anniversary of the date you signed up. So, if you enrolled on August 20th, you will next be charged on October 20th.
[Signups after 2015] Your credit card will be charged on the 15th of every other month.
I signed up last month. Do I need to sign up again? Nope! Once you sign up for the Club, you are enrolled until you cancel.
Why was my payment skipped? What can I do?
[PayPal] If your automatic payment was skipped, it means that there’s something wrong with the payment method that you have on file with PayPal. You might have run out of money in your account or the credit card you have on file may have expired. You’ll need to fix this problem within 5 days (adding money to your account, changing your credit card number, etc.) and then PayPal will be able to attempt the payment again. If the second payment goes through, then everything will progress as usual! If a problem occurs with the billing, your subscription may be cancelled. Unfortunately, I cannot reactivate your membership (see the question after next, below).
[Signups after 2015] Please be sure the credit card you have on file is correct. Log in to ‘my account’ on freshstitches.com to change your account information. Follow this guide to change your payment information. See the below question for more details on changing your payment information if you have not skipped a payment.
How do I change my payment information/credit card on file?
For all accounts: you can not switch from paying via PayPal to a credit card or vice versa. All new signups are paid via credit card. If you would like to pay via credit card, you will need to cancel your PayPal membership and sign up during a new enrollment period. It will be up to you to check your payment schedule and make sure you’re canceling at the right time to not receive a duplicate shipment.
[PayPal] Login to your PayPal account and update your payment method. Be sure to update your primary payment method, since for some reason, subscriptions will not default to a secondary payment method.
[Signups after 2015] Unfortunately, you can not change your payment information unless there has been a failed payment. It’s a website glitch that I’m not happy about, trust me! So, here’s what you do: when the 15th of the payment month comes along, your payment will fail. You will get an email telling you so. Then, you log in to ‘my account’ on freshstitches.com to change your account information. Follow this guide to change your payment information. When you change your payment information, you will be able to pay for the current month’s kit. Do so, and you’ll be right back on schedule! If you try to change your payment information before a failed payment has happened, you won’t see the change payment button.
Why did you cancel my membership?
[PayPal] If a payment is skipped twice in a row (see question above for info about skipped payments), PayPal will automatically cancel your membership. Unfortunately, there is nothing I can do about this, and the email from PayPal makes it sound like I’ve canceled your membership! It’s not me, I promise! This is why it’s very important to update your billing information as soon as there is a change.
I’ve been charged twice, but haven’t received a kit. What’s going on?
[PayPal] If you sign up early in the enrollment cycle, this may happen. For example, if you sign up on September 21st, you will be billed at sign up. You will be billed again on November 21st (2 months later), probably before your November shipment arrives at your door. Fear not! I keep track of payments carefully, and you will receive the two kits you’ve paid for!
How do I stop my club membership?
[PayPal] I’m sure you’ll love the club, but if you want to stop at any time, you can! Just login to your PayPal account and navigate to the ‘my recurring payments’ section. This will list all of your subscriptions, and you just have to click ‘cancel’.
[Signups after 2015] Log in to ‘my account’ on freshstitches.com to change your account information to cancel your recurring payment.
I’ve canceled my shipment. Why did I just get another kit? It sounds like you canceled after you were charged a payment, and I’m just shipping you the kit you’ve already paid for! Don’t worry, it’s not a sign that your cancellation didn’t go through.
Can I get a refund for a kit? Unfortunately, due to the special order nature of the kits (I order these super duper materials just for you!), refunds are not possible.
Can I purchase a gift subscription? Of course! When you make the purchase, please enter the recipient’s shipping information.
[PayPal] If you need to change the address after the purchase, you will need to email me with the new address.
[Signups after 2015] Log in to ‘my account’ on freshstitches.com to update the shipping address for the subscription. Please see this link for details about changing your shipping address. Note that if you have multiple subscriptions, and one is a gift, you need to make sure that you only update the gift subscription, and not all subscriptions. Doing this will also update your default shipping address, so you will need to go back and change that to your address at a later time. (sorry! That’s the best way to do it!)
I signed up on September 21st. When will I get my first kit? Please check the schedule above! In this case, signing up on September 21st means that you’ll get your shipment by November 21st!
Can I combine a regular kit purchase with my Kit Club shipment?In most cases, I’m very happy to combine shipping. However, shipping out the Kit Club is a very tricky organizational task (click here for the behind the scenes details!), and I can’t single out packages to add additional items. This is in your best interest… I want to avoid your goodies accidentally getting shipped to someone else!
I’ve moved. How do I change my address?
[PayPal]The best way to update your address is to email me directly. This way, I can ensure that my information is up-to-date. Updating your information with PayPal usually works, but PayPal has been known to fail to inform me of an address change. Please note that I will need to be notified of your new address 3 weeks before the shipment date! I cannot be held responsible to assuring that a kit makes it to you if you have entered an incorrect shipping address.
If you move, you will need to change your address in your account before the renewal payment occurs for your next shipment to ship to the right place! I cannot be held responsible to assuring that a kit makes it to you if you have entered an incorrect shipping address.
Come join in!
I am so excited about this club, and I’ve been lovingly crafting kit ideas that will knock your socks off!
What are you waiting for? Sign up!
For even more Kit Club fun, you’ll want to pop on over to the FreshStitches Ravelry group to join in on the chatter! We’ll be having a special thread so you can ooh and aah over the goodies and show off your Kit Club crochet progress!